Communication Skills for Safety Leaders and Teams

Be direct, use tact and provide positive reinforcement. Even if the conversation is a critical one, how you approach the situation and open up the conversation can determine whether the communication will be successful or not. Keep it simple and avoid long drawn out explanations and ask employees for solutions to identified issues.

Reinforce safe work behaviour with positive feedback, as this supports the behaviour and increases the likelihood of that behaviour being repeated. Address the substandard act or practice and not the individual.

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The model of communication involves sending and receiving messages. If the message becomes accusatory, this destroys the open lines of communication very quickly, so always be respectful. Look for partnership opportunities during the conversation. Listen intently and find areas during the conversation where you can agree with the person or team. This helps to find common ground and assists with arriving at a solution more efficiently. Be mindful of your body language. So much of what we communicate and how our audience perceives it, comes from our body language. The way you move, sit, and stand affects the way others perceive you.

If they choose to believe they are a victim, they will feel helpless and alienate others by making them feel guilty. If they choose to believe they are inadequate, they feel depressed, disengage from others, and lack confidence. Quantum Leaders have developed a high level of emotional awareness and can correctly identify the sensation and location of an emotion in their body. Emotions are intricately linked with physiological sensations.

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• Eight Skills of a Successful Public Safety Leader.
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• Ploughshares Spring 2007 Guest-Edited by Edward Hirsch.
• How to Improve Workplace Safety Communication.
• The Power of Good Communication in the Workplace.
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When we are unaware, our emotions and bodies are separated, which creates discomfort or confusion. Top executives recognize this discomfort, can trace it to the source, and resolve the conflict.

They consciously nurture the personal awareness necessary to communicate effectively. Quantum Leaders courageously open themselves up to others. It takes equal measures of confidence and humility to be vulnerable. Vulnerability in turn creates safety, liberating the organization from battles for survival to help everyone unleash innate creativity, drive, and self-organization. Top executives refuse to hide behind polite discomfort, creating safety for others to openly offer differing views.

Quantum leaders take responsibility for their emotions. They've developed enough emotional awareness to recognize that the "You make me so x " statement is a folly. Therefore, they never blame others for how they feel. By practicing focused awareness, Quantum Leaders avoid blaming and accusing others by not projecting onto others their own leftover negative mental models from past experiences.

Quantum Leaders are a constant, much like a year-old oak tree that's not uprooted by the strongest of storms. They can imagine what it must be like for the other person by stepping into his or her moccasins.

A supervisor with critical thinking skills has the ability to develop a step-by-step process from targeting the problem to developing a solution. Critical thinking also helps in situations in which groups have different thinking styles and need a collaborative environment created to successfully work through issues.

Different from communication skills, interpersonal skills are important for a supervisor to identify and build a purposeful team culture within an organization.

Introduction

Interpersonal skills enable an individual to develop highly effective teams that are built upon consensus, effective meetings, social style understanding and relationships. Being able to balance a heavy workload and time constraints while managing and delegating other employees and projects is an essential skill. Diversity management benefits associates by creating a fair and safe environment where everyone has access to opportunities and challenges.

It is crucial for supervisors to have the ability to be aware of workplace diversity and understand the gaps and differences that exist as well as their impact.

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Being aware of diversity issues helps supervisors appreciate the different experiences and places value on the impact it has on the workplace. A valuable supervisor is someone who not only knows how to take an issue and find the root of the real problem but also has a process for solving the problem in a structured manner.