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Jordan soon finds Casey strapped down to a dentist chair and attacks Michael, as he begins to lacerate Casey's scalp. She frees Casey and both make an attempt to escape the cellar, during which Casey stabs Michael in the back with a pair of scissors. Michael pursues them and they are able to injure and kick him back down into the cellar, rendering him unconscious.

While he is knocked out, they tie him to a chair. When he regains consciousness, they inform him that they plan to leave him to die and claim that Casey had escaped, that she was found by Jordan in the woods, and that Michael disappeared. Pleading with them that they cannot just leave him there, Jordan replies to Foster using his own words, "It's already done. Screenwriter Richard D'Ovidio was inspired to script the story after his wife heard an NPR segment with a operator discussing her job. Finding the center, which has backup generators, bulletproof windows, and a moat surrounding the building, to be "pretty amazing," he decided to shed light on what he viewed as a previously overlooked occupation.

The story was originally conceptualized as a television series titled The Hive a reference to the constant calls and conversations sounding like bees buzzing , but D'Ovidio decided to redraft it as a film on realizing that "the operators couldn't be the ones kicking in doors and going out into the field" all the time. As a result, what was planned to be the pilot episode was expanded and revised as a movie. For most of the film, Berry's character, Turner, the operator, does stay inside "the hive" before becoming actively involved in the search for Breslin's character, Welson, the kidnapped caller.

D'Ovidio chose two female leads, explaining, "I wanted strong women I think it was appropriate here, since most call operators are women. We don't often get to play roles like this, where ordinary people become heroic and do something extraordinary. As a result, he switched perspectives every ten pages when writing the screenplay. As well as collaborating on the story with his wife, Nicole and Jon Bokenkamp, he accepted suggestions from Berry, Breslin and Eklund: I'm not one to say 'no' to a great suggested line of dialogue. It just makes me look better as a writer! I feel it's a very collaborative process, and some of the happiest accidents happen when you just listen to people.

When someone comes up to you and says, 'Why don't we do it this way? Chestnut, who plays Phillips, a police officer and Turner's boyfriend, prepared by riding along with Los Angeles police officers to observe what it is like to be an officer in a squad car [5] and Berry prepared for the role by visiting a call center and observing the operators at work. You can't know what it's like to be a cop even though you've seen it in the movies.

The Call ( film) - Wikipedia

But nobody ever saw a center. I thought they lived in the ground somewhere! It was interesting to see who they were and how they deal and how stressful it can be. I was a wreck watching them. They would just be as cool as can be doing their thing. I thought, 'I could never do this job. Producers scheduled for The Call to be filmed in Canada in June after they failed to make the cut for a California tax credit.

According to Producer Michael Helfant, they were "literally days from starting to put down a deposit. With a crew of roughly persons, filming took a total of 25 days, spanning from July to August Car chase scenes were shot at Long Beach and a Westlake Village office building was modeled as the emergency dispatch center.

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The latter was also used for the scenes in which Welson is locked in the trunk of a car. A spokesperson for Berry confirmed that she suffered a minor head injury and was taken to the hospital as a precaution, but she checked out healthy and was released.

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Berry told interviewer Kimberly Grant, "The hard part for me was to try to stay connected to Phillips and Welson. In film terms, that means Berry performed for 21 minutes straight with no breaks, not an easy feat for any actor. I used that feeling of frustration and of being stuck to fuel my character. Sony Pictures Worldwide Acquisitions paid very few money to acquire U. Spanning 94 minutes upon completion, the movie received an R rating for violence, disturbing content and some language. Critics were surprised by the movie's box office success because "Berry hadn't had a hit in a number of years" and because the R rating narrowed down the audience.

The site's critical consensus reads, " The Call builds plenty of suspense before taking a problematic turn in the third act. Entertainment Weekly gave the film a B rating, saying that the tale "is surprisingly good and surprisingly gruesome fun. Eklund makes the most of the maniac role and Breslin is a sympathetic victim. Chestnut is not suitably gallant and stalwart as her caring lover and a cop on a mission This film is a whole lot scarier than you think it's going to be.

Anderson uses old-fashioned filmmaking techniques, like crosscutting, to build tension and old-school exploitation tricks like evil to justify taking the story dark and then dark and bonkers.

Roger Moore of The Seattle Times showed mixed feelings in his review: Which is a crying shame, because for an hour this is a riveting, by-the-book kidnapping. It buzzes along for a while, the promising plot innovations inviting suspension of disbelief, before by-the-numbers implausibility, over-the-top valor and unsavory contrivances take over and the line goes dead.

Berry was nominated for two awards for her role as Turner in The Call in She was nominated for Best Actress for the BET Awards , which were created by the Black Entertainment Television network to celebrate African Americans and other minorities in music, acting, sports and other fields of entertainment over the past year, Berry lost to Kerry Washington for the role in Django Unchained.

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From Wikipedia, the free encyclopedia. The Call Theatrical release poster. British Board of Film Classification. Archived from the original on June 24, Retrieved June 12, Retrieved December 7, Retrieved March 17, Jordan Berry works in the L. They call it the hive, because with the constant din of conversations it sounds like bees at work.

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It's Halle Berry and Morris Chestnut". Retrieved August 17, Halle Berry rushed to hospital 'after accident on movie set ' ". Our certifications are globally recognized throughout the industry and validate and recognize the learning achievements gained through the program. Our courses enable training in-between work, when call volumes are low. While your employees learn, you can easily view learning performance metrics with our intuitive dashboard! Once an employee has completed their assigned training, continue the learning path by assigning them the next relevant program.

You can also upload and include your own training material. Introduce agents to the importance of their role in building lasting customer relationships and enhancing the company brand. Certification 1 course 1 h 7 min. A positive outcome on every call is essential. Boost agent performance with best practice customer call guidelines and vocal techniques. Certification 3 courses 3 h 50 min. Transform a challenging caller into a positive customer through early recognition and established call handling techniques. Certification 2 courses 1 h 33 min. Our comprehensive e-learning curriculum consists of programs for all roles, from frontline agents to workforce managers.

Good customer service can make the difference. Every point of contact with your support staff is an opportunity to win a lifelong customer. How to provide outstanding customer service can be learned. The challenge of providing contact center employees with the skills to delight customers is what motivates us all-day-long. Zur deutschen Version Continue in English.

Training Platform Contact Login Request a demo. Empower your contact center staff to provide outstanding customer service. Start training in minutes. The benefits of our online curriculum. Increase employee commitment By offering your employees continuous learning opportunities and providing them with certifications along the way, you can show them a clear career path which keeps them motivated and increases commitment.