Increase Online Sales Through Viral Social Networking
The experience needs to remain social, interactive and contextual. They should balance promotional posts with those that educate, inform and entertain, and put the needs and interests of customers above their own.
4 Tricks for Using Social Media to Boost Online Sales
These represent but a few of the ways to tie social media to sales. Even though social media has not proven to be an direct sales panacea, the ability to build brand awareness, overcome reluctance, increase customer loyalty, provide marketing insights, and improve SEO makes it a worthwhile channel that merchants can use to influence purchase behavior over the long term.
Google divides the customer purchase path into four segments. Social media assists in the purchase process. Sign up for our email newsletter Sign Up. The Hypermade video has 40, views to date not to mention the tens of thousands on others in the series. Build this wood plank headboard and add rustic charm to your bedroom. For more ideas to transform your bedroom, click the link in the profile. A post shared by Lowe's Home Improvement loweshomeimprovement on Jul 28, at 7: Flip your phone to learn how to clean your home's gutters. Learn more about gutter maintenance with the link in the profile.
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A post shared by Lowe's Home Improvement loweshomeimprovement on Mar 6, at 8: While not all social media campaigns show obvious hit-points and data, we can still glean a lot from their efforts. Bombass, a sock company that donates a pair for every purchase, got its start from an Indiegogo campaign. They surpassed their fundraising goal by percent. The following year, they were on Shark Tank. Burger King could have advertised a delicious Whopper by telling you how juicy it is. But instead, they sent a political message.
Net neutrality was repealed in the USA in late Then, in early , Burger King took it upon themselves to demonstrate what their brand is about: To show how that relates to net neutrality, they disseminated a viral video on social media to explain the connection. But you have to admit, its outrageousness was certainly attention-grabbing.
And turning the contest into a social media campaign was definitely a unique way to sell more burgers. Love is in the air! With the aroma of the 3 Big Mac burgers.???? Notice that Girl Scout cookies have been in high demand for years? Scarcity in marketing is an age-old technique to increase sales conversions. You can also use social media monitoring to keep an eye on what people are saying across the social web. People expect brands to be available on social media and seek out their social accounts for customer service. The HBR research, which specifically looks at Tweets, shows that customers who receive a response to their Tweet would be willing to spend more with the brand on a later purchase, especially if they get a response within five minutes.
That holds true even when the initial Tweet was a flat-out complaint. We mentioned social media monitoring above as an important element of audience engagement.
Social media generates a huge amount of data about your customers in real time. You can use that information to make smarter business decisions. All of the major social networks offer analytics that provide demographic information about the people interacting with your account. This can help you tailor your strategy to better speak to your real audience.
Lots of mentions is a good thing, right? Sure, in many cases. Using social media for your business allows you to stay on top of sentiment analysis so you can protect your brand reputation. For example, tracking mentions of your competitors might reveal pain points with their products that you could reach out to address, winning new customers in the process. When Uber Canada launched a promotion to deliver free ice cream for a day in Vancouver, things went spectacularly wrong. They took to social media to complain.
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The social team at Skip The Dishes saw an opportunity and reached out to people complaining about Uber with a free ice cream delivery of their own, in the form of a Skip The Dishes credit. All those Uber haters quickly turned into Skip The Dishes fans, and new customers since you had to create a Skip The Dishes Account to get your free ice cream.
Thanks for delivering free ice cream to the office SkipTheDishes. Social ads are an inexpensive way to promote your business and distribute content. They also offer powerful targeting options so you can reach the right audience and make the most of your budget. Savvy marketers have embraced this key benefit of social media for business: They will spend twice as much on Facebook ads in as they will on newspaper advertising.
With ad targeting options including demographic information , geography, language, and even online behaviors, you can craft specific messages that best speak to different groups of potential customers, and only pay for the exact viewers you want to reach. Nearly 70 percent of online shopping carts are abandoned. People who have abandoned products in a shopping cart are prime potential customers. They have already found your website, browsed your products, and made a decision about what they might want.
People abandon shopping carts for many reasons , but someone who has expressed this degree of interest in your company should not be ignored. Using tracking tools like the Facebook Pixel , you can show these potential customers social media ads for the exact products they have browsed on your website or placed in the shopping cart.
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For example, the craft site Craftsy used retargeting Facebook ads to promote products to people who had already interacted with a product page on the Craftsy site. The campaign saw a 4. It is always a challenge for marketers to prove return on investment.
But with social media tracking and analytics tools, you can see the full impact of your social media activities, from follows to engagements right through to purchases. Tools like Google Analytics and Hootsuite Impact track website traffic generated from social media, conversions, email sign-ups, and ROI for both organic and paid social media campaigns.
23 Benefits of Social Media for Business
UTM parameters are another great tracking tool that will help you see which social networks are providing the most benefits for your business. Use Hootsuite to easily manage all your social media channels from one dashboard. Grow your brand, engage customers, keep up with competitors, and measure results. Try it free today.